In search for renovating my two house toilets, there were many options for renovation contractors but
in the end, my husband and I chose The Alchemists Design. Besides looking around for renovation
contractors both at physical stores and via online, we also did window shop for tiles at a major and
well-established tiles seller.
The day, awkwardly, the security guard asked whether we had a contractor tagging to us. When we
replied no, he immediately suggested us to meet one ID who is inside with her customers. Even
though we were puzzled with his suggestion, we just went ahead with the flow and to cut story short,
Miss Haryati was very approachable (even though she is in the midst of handling her customers) in
handing us her name card.
Within a day or two after the very brief meet-up and follow-up text messages, she and her partner,
Miss Shaleen, came to our house for site visit and a day later forwarded us a proposed quotation with
our given budget.
Simply put, there are 3 things that place The Alchemists Design is in line with other well-established
renovation contractors:
1. Transparency – There are no hidden costs/charges. Terms are spelt out correctly. No hard-selling. All works are informed to us before the contractors commence the works. Timeline of both toilets
works were also given to us. We were also updated with a 3D photo of our dream toilets after we
have selected our tiles and toilet accessories.
2. Assurance – Given the immediate and tight schedule, we were kept updated on the progress of the
renovation via a group Whatsapp chat. While some minor hiccups are inevitable, both Haryati and
Shaleen always ensured works were rectified to our satisfaction. Both of them also frequently make
visits to our site to not only supervise the workers but also inspect the quality of the works.
3. Professionalism – These ladies are very young but both are was very dynamic, professional and
responsive throughout the process. You will never have to worry about what is going on with your
renovation.
Never had a moment to worry regarding trust and confidence. They were warm, professional with
even their workers and hardworking with great customer service. No regrets engaging The Alchemists
Design for my house toilets renovation! Great job Haryati and Shaleen.